Taking phone calls is one of the most important aspects of your job as a leasing consultant. It is a big part of communicating with prospects and residents. Often times, the phone call is the first impression that a prospect will have of you and the community. So it is important to leave a positive impression during the call. In this course we will review how to correctly take phone calls, gather information and secure appointments with prospects.
The most important thing future residents appreciate the most is to be able to go into a leasing office and feel welcomed. Giving tours is a great way to build a rapport with future residents. It is also an awesome opportunity to build that trust. If done the right way, a tour can be the very piece of the leasing solution that can solidify your sale. So, it is important to leave a positive impression on your future residents so they will be encouraged to lease with you. In this course we will review what a “WOW” tour is and the 5 Key Strategies that is sure to get you a positive outcome.
Course Content:
A “WOW” Tour
Schedule
Prepare
Build Rapport
Close
Safety
A “WOW” Tour
As a leasing consultant, you can lay out the red carpet for your future residents by giving a “WOW” Tour. A “WOW” Tour is simply a tour that leaves your future resident wanting to move in as soon as possible! This gives you an opportunity to really impress future residents with what your property offers.
** IMPORTANT INFO: Often the community staff will be able to walk you through the tour path so that you can be familiar. Make sure you always have pricing in hand as well as availability. Also, they may have you shadow a staff member during a tour. If no one offers this opportunity, Please Ask! **
The purpose for the “WOW” tour is for you to create the best experience for your future resident. The goal is to leave a lasting impression on them so that they will not want to lease anywhere else. In order to successfully reach this goal, you must follow the next 5 Key Strategies that will be sure to give you the skills you need to have a positive outcome during your tour.
Being a leasing consultant is very rewarding. There are so many opportunities for you to gain the customer service skills you want in order to succeed in any area of life. In this training you will be learning about Morning Task, Duties and Responsibilities, How to Answer The Phone, and Career Paths.
